Join to apply for the Manager, Workforce Strategy (Merchant) role at DoorDash . The Workforce Management team's primary focus is to ensure we have the right people at the right time to connect customers with a live agent as quickly and reliably as possible. The team brings a people-first mindset paired with strategy and operations to achieve their goals. They move quickly, leverage first principles thinking, and focus on problem solving to ensure a seamless execution. Our team manages the workforce capacity planning and scheduling for DoorDash's large and growing global network of in-house and BPO support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible at scale.
As the Manager, Workforce Strategy for Merchant, you will be the single point of accountability for all workforce planning and real-time execution related to our Merchant support experience. You will lead a cross-functional, hybrid team responsible for in-house and BPO operations, managing staffing, capacity, performance metrics, and issue resolution in real time. You will own KPIs like SLA, occupancy, and queue-specific efficiency, all of which ladder up to CXI capital-level KRs.
You will report to DoorDash's Senior Manager, Workforce Strategy for Marketplace and Drive Support Operations. While we would strongly prefer that you be based in one of DoorDash's core offices, we are open to remote candidates with the right fit.
We expect this position to be filled by 7/4/2025.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
The successful candidates starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employees work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. Thats why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws. DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
The national base pay range for this position within the United States, including Illinois and Colorado.
$122,400$180,000 USD
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We are committed to supporting employees happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Were committed to growing and empowering a more inclusive community within our company, industry, and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Referrals increase your chances of interviewing at DoorDash by 2x.
Get notified about new Workforce Manager jobs in San Francisco, CA .
#J-18808-Ljbffr...Job Description: Essentia Health has an excellent opportunity for an Athletic Trainer to join our Sports Medicine Team in the Duluth area!This position will provide outreach athletic training coverage to a local high school in Duluth, as well as clinical support with...
...Signing bonus Training & development Calling all Experienced Tax Preparers ! Join our team for an exciting seasonal... ...Basic computer skills ~ Willingness to learn ~ Experience in accounting, finance, retail, bookkeeping, or taxes Additional Perks:...
$1,000 SIGN ON BONUS FOR ALL REGISTERED BEHAVIOR TECHNICIANS Make a difference in a childs life every single day. We have immediate openings to support... ...a High School diploma or GED equivalent. Complete the RBT certification process within 20 days of employment by passing...
...apply graph theory to simplify and solve complex, real-world business problems. Our mission has evolved over the years, and we... ...continue to scale our operations. ROLE SUMMARY As a Business Consultant at Lynx, your primary role is to oversee our commercial...
...Job Description Data Analyst (Benefits) This is an exciting opportunity to join a dynamic organization where you can make an impact. RESPONSIBILITIES: Data analysis of benefits data, loading and managing deductions, reconciliation, reviewing inputs and exports...